FAQs – FabricLA.com

Frequently asked questions

Have questions? We’re here to help

How do I place an order?

Ordering a product from FabricLA is quick and easy. After you select an item, you'll be guided through checkout. If you prefer not to order online, you may place an order by email.

How do I get wholesale prices?

The minimum is 50 yards for to qualify for a wholesale discount . Please call or email us for more information.

How do I cancel an order?

Please have your order number handy, then call or email us. If your order has not been shipped, we can cancel your order.

Do you collect sales tax?

We only collect 9.5% sales tax for the state of California.

How long will it take for my order to arrive?

It usually takes 2-7 business days to receive the order. We have an expedited shipping options available , please contact us for the options.

Do you find specific fabrics that you do not stock?

Yes we do! You can call or email us and provide as much information as you can about the fabric you are looking for then we will get back to you as soon as we have a results.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fabricla.com. Please note that returns will need to be sent to the following address: 1850 E 15th Street, Unit # A Los Angeles, CA, 90021.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fabricla.com.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Is there a minimum order quantity?

There is no minimums unless stated otherwise.

Can I change my order at any time?

Orders are processed typically in 24-48 hours after they are placed. We can change an order only if it has not been shipped out yet.

When will my order ship?

Please allow us 24 to 48 hours to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or CA state/national holiday it will be processed the next business day.

Which carriers are you using for the shipping?

We use USPS and FedEx for the shipping.

Do you deliver to P.O. Boxes?

Yes, we do ship to PO boxes except orders containing 5 or more items. In that case , we need a physical address.

Can I return customized fabrics such as printed , dyed or washed?

Unfortunately those fabrics are customized for the customer and not returnable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fabricla.com.

Is FabricLA a legitimate company?

Absolutely. FabricLA is a trusted U.S.-based fabric brand with over 15 years of experience. We're known for our high-quality felt, faux fur, and DIY kits.

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