Refund & Return Policy

We want you to love your purchase. If you are not satisfied, you can request a return within 30 days of receiving your order.
1. Eligibility for Returns
To be eligible for a return:
  • Item must be in the same condition you received it
  • Unwashed, unused, uncut, and free of odors, stains, or pet hair
  • In original packaging where possible
  • You must have proof of purchase (order number or receipt)
Because we are a fabric and cut yardage business:
  • Cut yardage, custom cuts, special orders, and samples are not returnable unless we made an error or the item arrived damaged
  • Wholesale and bulk orders are reviewed case by case
2. How to Start a Return
To request a return, contact us at info@fabricla.com with your order number and details.
If your return is accepted, we will send you instructions on how and where to send your package.
All returns must be sent to:
FabricLA
1850 E 15th Street, Unit A
Los Angeles, CA 90021
Items sent back without first requesting a return may be refused.
3. Return Shipping, Re:do, and Restocking Fee
Without Re:do
  • Unless we made an error or the item arrived damaged, return shipping is the customer’s responsibility
  • Original shipping charges are non refundable
  • A 20% restocking fee may apply, especially for large orders, returns that require repackaging, or orders that received free shipping
With Re:do Free Returns + Package Protection
At checkout, you can choose to add Re:do Free Returns + Package Protection for $3.98.
If you add Re:do to your order:
  • Eligible returns get free return shipping
  • Your package is protected against loss or damage in transit according to Re:do’s terms
  • Re:do is a service fee and is non refundable once your order is placed
If you do not add Re:do, standard return rules apply and you are responsible for return shipping unless the error is on our side.
4. Damages and Issues
Please inspect your order as soon as it arrives.
Contact us immediately at info@fabricla.com if:
  • Your item is defective or damaged
  • You received the wrong item
  • There is a major discrepancy from the product description or photo
We will evaluate the issue and, if confirmed, will make it right with a replacement, store credit, or refund. In these cases, we cover return shipping.
5. Non Returnable Items
We cannot accept returns for:
  • Cut yardage, custom cuts, and special orders
  • Samples
  • Clearance or final sale items
  • Gift cards
If you are not sure whether your item is returnable, email us before you order.
6. Exchanges
The fastest way to get what you want is:
  1. Request a return for the item you have
  2. Once the return is approved, place a new order for the item you want
In some cases, we may offer a direct exchange if stock and logistics allow.
7. European Union 14 Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.
Conditions:
  • Item must be in the same condition you received it
  • Unworn or unused, with tags, in original packaging
  • You must have proof of purchase
Return shipping rules and exclusions above still apply unless we made an error.
8. Refunds
We will notify you once we have received and inspected your return.
If your return is approved:
  • Refunds are issued to your original payment method
  • Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer
If more than 15 business days have passed since we approved your refund and you still do not see it, contact us at info@fabricla.com.